How many days does it take for La Baggio to ship a product after having received the order?
This depends on the destination of your order. Once your payment has been confirmed, it may take 7 to 10 working days for delivery.
What payment methods do you accept online?
We accept Visa, MasterCard and American Express credit cards and debit cards as well as net banking transfers.
Is it safe to use my card on your website?
Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.
How do I track my order?
By viewing 'My Account', you can find the status of your order, as well as history of your previous orders. After we receive your order we will automatically send you an email with your order number and details attached. If you have not received our delivery confirmation e-mail, please contact us.
Do you charge for shipping?
We do not charge you for deliveries within India under INR2999. Under that we will charge according to the currier charges.
Do you accept COD?
Will my order be taxed?
We do not charge Sales tax over and above the price offered on Labaggio.com; offered prices are inclusive of all taxes.
Can I see a record of my transactions with labaggio.com?
You must be a registered account holder on Labaggio.com to access your order history. Order history displayed in your online account includes all your online purchases, but only those purchases made after establishing an account
How can I modify/cancel an order?
You can modify/cancel your order by e-mailing us at email@example.com within 12 hours of placing your order. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we will be able to support your request only if it is received within the stipulated time frame.
Are you able to gift-wrap purchases?
Yes, we are able to gift wrap your purchase with elegant wrapping paper. We understand that our products are popular gift ideas. Our packaging of the product will also include our designer boxes that are attractive.
Can I change my shipping address after having placed my order?
Yes. If you would like to change your shipping address, you will need to contact us (firstname.lastname@example.org) within 2 days of placing your order with the alternate delivery address. We will send you an e-mail reply to confirm this request.
What should I do if I receive a faulty item?
LABAGGIO.COM only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department.
What should I do if I receive an incorrect item?
If you were to, accidentally, receive an item that you did not order, please contact our customer service. If by error you receive an item you did not order, contact our Customer Service department.
Is my personal information confidential?
All the information you share with us is private and confidential and used to draw up, fulfil and carry out the purchase, attend to requests and provide you with information about products.
How can I contact the Customer Service department?
You can send us your questions or comments by sending an e-mail to email@example.com.
When will I receive the return amount?
After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation e-mail indicating that the amount will be reimbursed to your account within a few days. Remember that the time needed for your account to be reimbursed always depends on your bank.
What should I do if the return amount is incorrect?
Contact our Customer Service department and we will resolve the problem as soon as possible.
Can I exchange my items?
You can exchange them at our physical stores: FOR ANOTHER SIZE OR COLOUR- without any additional cost as long as the items are in perfect condition and there is stock in the store. FOR A DIFFERENT ITEM- we will reimburse you the amount through LABAGGIO.COM and you can make a new purchase in the store.
How long do I have to make exchanges?
The deadline for exchanges is 7 calendar days from the delivery date
Can I return the purchase ?
Returns and exchanges must be made within the guidelines in our Return Policy.
What are the return policies?
- To return any item that are discovered damaged or not as per your original order or the size does not fit properly, please contact customer service by email at firstname.lastname@example.org. The company shall decide whether the Product shall be replaced or not and the same shall be communicated to you.
- All items to be returned must be unused and in their original condition with all original tags
- Please do take care that you pack items securely and safely to prevent any loss or damage during transit
- For all self-shipped returns, we recommend you use a reliable courier service
- No cash refund shall be given. In store credit means an amount shall be credited to the account of customer (excluding taxes and shipping charges), and the same shall be used by the customer for making their next online purchase on the website. If the customer does not have an account on the website, the same shall be created for getting the in store credit.
How and where do I apply a coupon on My Order?
You can apply a coupon on cart page before placing the order. Your coupon will not be valid if you use it at the checkout page under Gift Voucher.
Coupon code needs to put before order placement.
Coupon code needs to put before order placement.
Can you customize my bag according to my design?
Yes, you can. You need to fill up the form under customization tab or you can give us a sample image or description. Our designer team will call you & discuss about the design. After that we will confirm your order & deliver it to you within 10-15 working days.
I would like more information about composition and care tips for an item.
- Rub gently with a soft, damp cloth dipped in a light shampoo solution. Do not use too much water; leather takes time to dry.
- Avoid oil/eggs/pen marks.
- Never use baby wipes, vinegar or any other ‘home remedy’ for cleaning.
- Moisturize your bag with a leather conditioner to keep it supple
- Stuff your unused bag with bubble wrap to restore and hold its shape.
- Apply boot polish, Vaseline or saddle soap. This creates a protective layer which will help you avoid small scratches.
- Leather products should either be well aired or stored in a cloth bag. Avoid storing in plastic for long.
- During monsoons, in case of fungus infestation, clean with Dettol.
- If soaked wet, the bag should be stuffed to retain its shape then left to dry in, shade. Avoid extreme heat on product, i.e. direct sunlight or hair dryer.
- Warning: Applying any form of polish will almost always change the leather colour. So do a spot check before applying to the whole bag to see if you are happy with the outcome.
- For any other query, you can contact our Customer Service department and tell us the reference number.